Privacy Policy

At com-palce.com, your privacy and the protection of your personal data are important to us. We believe that you have the right to make informed decisions about how your information is collected, used, and shared. This Privacy Policy explains how we, along with our subsidiaries, affiliates, and partners ("we," "us," or "our"), collect, use, and protect your personal data through our website, mobile app, and other interactions (collectively referred to as the "Site"). It also provides guidance on how you can control your data and your privacy preferences.

This policy applies to all users who interact with our Site, whether through bookings, customer support, or participation in other services. Below is a detailed overview of the types of data we collect, how we use it, with whom we share it, and the measures we take to keep it secure.

Information We Collects

Personal Data You Provide

When using our services, particularly when making a reservation, we collect essential personal information to facilitate your experience. This may include:

• Contact Information: Your name, email address, phone number, and mailing address.
• Customer Service: When you contact us through chat, phone, or email, we collect relevant details to assist with your inquiry.
• Reviews and Feedback: If you submit reviews or feedback, we gather any information you share along with your name and optional avatar.
• Location Sharing: You can choose to share your location through the mobile app for personalized recommendations, such as nearby attractions.

Personal Data About Others

If you provide personal information about other individuals (e.g., travel companions) during bookings, it is your responsibility to inform them about this policy and how their data will be used.

Personal Data We Collect Automatically

When you interact with our Site, we collect certain data automatically to improve your experience and enhance security:

• IP Address and Device Information: We log your IP address, browser type, and device model.
• Usage Data: Information about the pages you view, the time spent on the Site, and the features you use.
• Mobile Data: For mobile users, we may collect device identifiers, settings, and activity data. If you make a reservation through a mobile device, we track how you accessed the Site to improve usability.

Personal Data from Other Sources

We may also receive additional personal information from trusted partners and third-party services:

• Affiliate Partners: Data shared through joint marketing efforts or combined services.
• Communication Metadata: If you communicate with our service providers, metadata from those interactions (e.g., booking confirmations) may be shared with us to enhance our support services.

We Use Your Personal Data

We use the personal data we collect to provide services, improve your experience, ensure security, and meet our legal obligations. Below is a detailed breakdown of how your data is utilized:

Customer Support

Your data helps us respond efficiently to inquiries, complaints, or requests for assistance.

Public Reviews

Any feedback or reviews you provide may be displayed publicly on our Site or other platforms.

User Experience

We analyze data to tailor our services, recommending destinations or activities based on your preferences.

Internal Training

Information collected from customer interactions is used for employee development and improving service delivery.

Fraud Prevention

Your data helps us detect and prevent fraudulent or unauthorized activities.

Legal Obligations

We process personal data to comply with local laws, respond to official requests, or resolve disputes.

Account Security

Enabling two-factor authentication enhances the safety of your account by adding an additional verification step.

Sharing Your Personal Data

We share personal data only when necessary to deliver our services or comply with legal obligations. Here are the circumstances under which your data may be shared:

· Subsidiaries and Affiliates: Information may be shared with our offices and partners to ensure seamless service and customer support.
· Third-party Service Providers: We collaborate with external companies to assist with fraud detection, payment processing, market research, and customer service.
· Legal Advisors and Auditors: Your data may be shared with legal professionals or auditors for dispute resolution, compliance checks, or regulatory reviews.
· Government Authorities: We may disclose information to law enforcement agencies or government bodies when legally required or to prevent illegal activities.

Security

We take data security seriously and implement comprehensive measures to protect your personal information from unauthorized access, misuse, or breaches:

Technical Safeguards

We use encryption, firewalls, and secure servers to store your data safely

Access Controls

Only authorized personnel can access your personal data, and access is granted strictly based on operational needs

Data Retention

Personal data is retained only for as long as necessary to fulfill services or comply with legal obligations. Once the data is no longer needed, we either delete it securely or anonymize it

Policy Updates

Our Privacy Policy may be updated periodically to reflect changes in how we collect, use, and protect your data. These updates may occur due to new services, legal requirements, or technological advancements. The revised policy will display the updated effective date at the top. If the changes are significant, we will notify you directly or obtain your consent where required by law.

We encourage you to review the Privacy Policy regularly to stay informed about how we protect your data and manage privacy risks.

Links to External Websites

Our Site may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. When you leave our Site, the policies and terms of the external website will apply. We recommend reviewing their privacy and security policies before sharing personal information.

Managing Your Preferences and Contacting Us

You have the right to access, update, or delete your personal data at any time. For more details on how to manage your privacy preferences or if you have any concerns about this Privacy Policy, please contact our support team through the provided channels. We are committed to protecting your privacy and ensuring that your experience on com-palce.com is both safe and enjoyable.